Well - it looks like we're all in the same boat - very expensive bike with a dual sided power meter fitted that's battery housing crumbles/falls apart when it has been in use for a couple of years and the battery is changed - no service replacement offered leaving the only solution to purchase a new crankset at well over $1,000. Shame because the rest of the 4iiii products and service I've used/received have been great - However, this problem needs reported and a suitable resolution/compensation recieved. I also like to be included in any class action suit if taken. BTW I gave 1 star because I couldn't post with 0 :-(
Not the first one but very disappointed to find the drive housing has comply broken. I have managed to glue it back together but have no confidence in this being a long term solution. The bike, a S works tarmac SL7 was only purchased in May 2024. Can the housing be replaced?
Hi Alan,
Thank you for your review. A member of our Customer Service team will be in touch with you shortly regarding your issue.
Regards,
The 4iiii Team
Appears no matter how careful you are, drive side battery housing breaks. You save up and treat it like your life depends on it and then it disintegrates itself. Same as everyone else, changed the battery and that was enough to allow for the failure to start. I can only assume moisture gets into the nuts, causing the metal to expand? Which in turns causes the cheap plastic to break as a result of a stress fracture. Query raised directly and I'm hopeful they'll offer a replacement or a fixing service. If the entire unit is now trashed, I look forward to the response as 4iiii backed with an industry leading 3-year warranty, or I'll join in the public outcry of not accepting such build quality.
Hi MJ,
We have noted your request with our Customer Service team, and will work with your on a soluiton.
Regards,
The 4iiii Team
PRECISION PRO Drive Side Maintenance Kit
Part arrived quickly and fitted perfectly. Problem is they shouldn’t break in the first place.